A presentation at Company Event by Kemet Dugue
The Art of Communicating Accessibly Lines of Communication Kemet Dugue Driver Onboarding 1
The Problem: Inaccessible Communication Problems Designer Product Manager Engineer (different team) Data Science Engineer (same team) Engineer ● Misunderstandings ● Project Delays & Increased Costs ● Reduced Innovation ● Impaired Decision Making ● Reduced Collaboration ● And so many more…. 2
The Solution: Accessible Communication Benefits Designer Product Manager Engineer (different team) Data Science Engineer (same team) Engineer ● Enhanced Understanding ● Improved Collaboration ● Increased Innovation ● Faster Decision Making ● Career Advancement ● And so many more…. 3
Strategies & Tips ● Know Your Audience “Redux” in frontend meeting, “global state management” in stack-agnostic meeting ● Use plain Language (Assume Firehose is the name of the service) “Calling Firehose’s createDocument endpoint to create a document” → “ Communicating with the document service for document creation ● Visual Aids ( & Screenshots) 4
Strategies & Tips ● Use Concrete Examples Redux state → just an object with keys and values ● Avoid Information Overload “QA is reserved for feature testing testing, however there are cases……” → “QA is reserved for feature testing” ● Be Patient and Empathetic No consumers in the dead letter queue 5
A caveat… 6
Resources for getting started 7
Resources for getting started “How to Communicate More Effectively” (David Glassanos) - article “Smart Brevity” (Jim VandeHei, Mike Allen, and Roy Schwartz) “Words That Work” (Dr. Frank Luntz) 8
Talk focuses on the importance of effective communication in software engineering, specifically the ability to explain complex technical ideas simply. Talk also aims to provide best practices for bridging communication haps between technical and non-technical stakeholders.
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