Sensory Friendly Monitoring Keep the Noise Down Quintessence Anx Developer Advocate

Head’s up: Mute your Echo devices in listening range, or use 🎧 QuintessenceAnx

When we try to know everything… QuintessenceAnx

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Too much noise can QuintessenceAnx

Bury important / high SEV alerts in a sea of low priority notifications QuintessenceAnx

…causing teams to mute individual notifications or their sources. QuintessenceAnx

The result? QuintessenceAnx

The people who needed to be notified, won’t be. QuintessenceAnx

Meanwhile, when we turn the dial back too far… QuintessenceAnx

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Let’s find a happy medium. All alerts are fictional. QuintessenceAnx

Consider: the cost of noise QuintessenceAnx

Your brain on alerts QuintessenceAnx

Time cost: ~25 minutes QuintessenceAnx

Quality Cost QuintessenceAnx

Multitasking Cost QuintessenceAnx

How to reduce the noise? QuintessenceAnx

Be aware, not overwhelmed. QuintessenceAnx

Determine the sources of noise QuintessenceAnx

Categorize the types of noise QuintessenceAnx

Channel the noise into a productive flow QuintessenceAnx

Create a routine to clear the clutter. QuintessenceAnx

Be aware, not overwhelmed • Determine the sources of noise • Categorize the types of noise • Channel the noise into a productive workflow • Create a routine to clear the clutter QuintessenceAnx

Sources of noise QuintessenceAnx

Wait, I need to be aware of myself? All alerts are fictional. QuintessenceAnx

How often do you… • …check your email? • …check your social media? • …check your text messages? • …check your Apple/Google messages? • …the list goes on. All alerts are fictional. QuintessenceAnx

Head’s up: Mute your Echo devices in listening range, or use 🎧 QuintessenceAnx

Communication & Boundaries QuintessenceAnx

Set times to focus on work and mute non-critical alerts. QuintessenceAnx

This includes messages from friends & family QuintessenceAnx

Define “relevant emergency” QuintessenceAnx

Set reasonable expectations for yourself and others. QuintessenceAnx

Communication & Boundaries • Set times to focus on work and mute non-critical alerts. • This includes messages from friends & family • Define “relevant emergency” • Set reasonable expectations for yourself and others. QuintessenceAnx

And what about external sources of noise? QuintessenceAnx

Categorize your noise QuintessenceAnx

False positives QuintessenceAnx

False negatives QuintessenceAnx

Fragility QuintessenceAnx

Frequency (fix it) QuintessenceAnx

Noise Categories • False positives • False negatives • Fragility • Frequency QuintessenceAnx

Save time: create your noise flow QuintessenceAnx

What needs to be known QuintessenceAnx

Who needs to know it QuintessenceAnx

How soon should they know QuintessenceAnx

How should they be notified QuintessenceAnx

Noise Flow • What needs to be known • Who needs to know it • How soon should they know • How should they be notified QuintessenceAnx

Re-Evaluate Redundancy How to add a little complexity to stop a vacuum a.k.a. A bad day in ChatOps QuintessenceAnx

Resilient noise builds trust QuintessenceAnx

How reliable are your tools and services? QuintessenceAnx

How much notification duplication is needed? QuintessenceAnx

Can you switch alert endpoints in the event of a service outage? QuintessenceAnx

Do you regularly evaluate the reliability of your services (internal and external)? QuintessenceAnx

Reliability & Redundancy • How reliable are your tools and services? • How much notification duplication is needed? • Can you switch alert endpoints in the event of a service outage? • Do you regularly evaluate the reliability of your services (internal and external)? QuintessenceAnx

Keep alerts relevant: Sprint Cleaning QuintessenceAnx

For every alert triggered, ask: QuintessenceAnx

Was the notification needed? QuintessenceAnx

How was the incident resolved? QuintessenceAnx

Can the solution be automated? QuintessenceAnx

Is the solution permanent? QuintessenceAnx

How urgently was a solution needed? QuintessenceAnx

For every alert triggered, ask • Was the notification needed? • How was the incident resolved? • Can the solution be automated? • Is the solution permanent? • How urgently is the solution needed? QuintessenceAnx

Slides & Additional Resources on Notist https://noti.st/quintessence QuintessenceAnx

Thank you! Quintessence Anx Developer Advocate 🥑 @ https://noti.st/quintessence