Recognizing and Recovering from Burnout

Recognizing and recovering from burnout Dawn Parzych Developer Advocate dparzych @dparzych

Who am I? Developer Advocate Experienced burnout twice Advanced psychology degree Mom @dparzych @dparzych

Disclaimer I am not a medical professional and cannot diagnose or recommend treatment for any disease. The experiences I share are mine and represent my personal experiences. This talk will mention anxiety, trauma, and depression. Please be responsible for your health and well-being. I will not be offended if you need to leave at any time. @dparzych @dparzych

Stress -> Anxiety - > Burnout @dparzych @dparzych

Who experiences burnout? @dparzych

“Burn-out is a syndrome conceptualized as resulting from chronic workplace stress that has not been successfully managed.” @dparzych @dparzych

People constantly exhausted because of work @dparzych @dparzych

@dparzych @dparzych

Common work stressors Schedules & deadlines Changes Added responsibilities Colleagues & customers @dparzych

New technology is raising customer expectations at breakneck pace. @dparzych

Doesn’t matter if you’re B2B or B2C… Customers are pushing companies to do better. Customized Experiences Always Available Instant Value 100% Reliability Fast Performance Bug Free Latest Innovation Cross-Platform Consistency Mobile First @dparzych @dparzych @dparzych

“Burnout can show up when leaders equate long hours with getting ahead, when there’s an implicit expectation that staff should come to work despite mental and physical illness.” @dparzych @dparzych

Hero mentality @dparzych @dparzych

@dparzych @dparzych Art courtesy of Denise Yu - http://www.deniseyu.io/art

“When systems are compromised by intruders, investigation and remediation can take even longer—and these periods of incident resolution are intensive and exhausting” Accelerate: State of DevOps 2018 @dparzych @dparzych

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Imbalance in workload @dparzych @dparzych

Autonomy and control @dparzych @dparzych

Rewards @dparzych @dparzych

Workplace community @dparzych @dparzych

Fairness @dparzych @dparzych

Values and ethics @dparzych @dparzych

Recognizing burnout? @dparzych @dparzych

Reducing and recovering from burnout @dparzych @dparzych

Community care @dparzych @dparzych @dparzych

What can managers/companies do? @dparzych @dparzych

Common techniques to “fix” burnout Check-in Don’t overschedule Flex time @dparzych @dparzych

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The pressure is on… How do you provide more value faster without sacrificing quality and your employees health? TIME TO VALUE @dparzych @dparzych @dparzych

Elite companies ship 2,555x faster & fail 7x less than the slow performers. Shrinking time between deploys from months to minutes. 46x more frequent code deployments 2018 DORA State of DevOps Report 2,555x faster lead time from commit to deploy 7x lower change failure rate (Changes are 1/7 as likely to fail) 2,604x faster time to recover from incidents @dparzych @dparzych

They found a better way to deliver change and stay ahead of competition. @dparzych @dparzych

Build Progressive delivery Test in production Targeted rollouts Canary launch @dparzych

Operate Kill switch Service metrics Dynamic configuration Safe migrations @dparzych

What can you do? @dparzych

@dparzych @dparzych @dparzych

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@dparzych @dparzych @dparzych

Resources ● ● ● ● ● ● ● ● ● ● https://github.com/thesarahhagan/SEA-DevOps https://www.psychologicalscience.org/observer/burnout-and-the-brain https://circleci.com/blog/how-i-came-back-from-burnout-by-learning-to-lean-on-my-team/ https://www.forbes.com/sites/nomanazish/2019/05/30/how-to-de-stress-in-5-minutes-or-le ss-according-to-a-navy-seal/#1d788c773046 https://www.mindgarden.com/117-maslach-burnout-inventory https://www.mindgarden.com/274-areas-of-worklife-survey https://selfcare.tech/ https://www.mindtools.com/pages/article/newTCS_08.htm https://medium.com/@devonprice/laziness-does-not-exist-3af27e312d01 https://mashable.com/article/community-care-versus-self-care/ @dparzych

To download slides and/or get a LaunchDarkly t-shirt: http://www.launchdarkly.com/dawn @dparzych